Customs Charges
All of our orders ship from our distribution centre in New Zealand. Orders over NZD$1,000 may incur duties, taxes or customs charges. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges should any occur.

For more detailed information, we suggest getting in touch with the New Zealand Customs Service.

How can I check my order and delivery status?
Once you have placed your order online, please allow 1-2 business days for us to process your order and send it from our distribution centre before you can begin to track your order. You will then receive an order confirmation email, with a link to track your order. 

How much is shipping?
We offer a fixed $10NZ fee for all shipping on all New Zealand placed orders and a flat $50NZ for all overseas orders.

Do you deliver to PO Boxes? When will my order arrive?
In most areas shipping will take 3-5 business days which includes processing time at our warehouse in New Zealand In some remote areas delivery can take up to 10 business days. We want to make sure your order gets to you safe and sound, so we require a signature on all of our deliveries. If you are not home to receive your package, our courier will leave a card and take it to your local post office where it can be collected at your earliest convenience.

No, we do not ship to PO Boxes in New Zealand.

Do you deliver to an APO/FPO/DPO address?
Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days.

Can I order online and pick up my order from The West Coast Wildlife Centre in Franz Josef
Yes – no problem at all !

If I live outside of New Zealand can I still shop at
Yes – we can ship an order internationally from our New Zealand website and the shipping cost is a flat $50NZ fee.

Please be aware that orders placed via third party freight or shipping forwarders to countries outside of New Zealand are done so at your own risk, and safe delivery cannot be guaranteed.