How to Return An Item

To return products purchased online under our change-of-mind policy

Return to Store:

Online purchases may be returned to the “Franz Josef Wildlife Centre “with the original receipt. *We are unable to process refunds to PayPal.

Return via New Zealand Post

You are responsible for paying and returning the item to us

Follow these steps to setup the return:

  1. Contact us first to set up a return.
  2. Package your item(s) and address it to Ecommerce Returns, West Coast
    Wildlife Centre, Franz Josef 7886
  3. You can track your return using your New Zealand Post article ID at

When will I get my refund after I have returned my order?

Once you have posted your return to us, please allow up to 2 weeks for your refund to be processed in full back to your original payment method.

How many days do I have to return my order?

For a change-of-mind return, you have within 30 days of receiving your order to lodge a return.

Can I exchange my product?

If you want to exchange your product under this return policy, please bring your product back to your nearest store or email us at